Cancellations and refunds

Simple version: if we cannot get you set up on ChatGPT desktop, Claude desktop, or Gemini desktop, you receive a full refund.

No-fix, no-charge

If we start a session and I genuinely cannot get you set up and working, you receive a full refund. No arguing about it.

Rescheduling

Need to move a session? Reply to the receipt or welcome message tied to your purchase with reasonable notice and I’ll find another time, free of charge.

After a session

Once a session has happened and I have helped with what you came for, it’s considered complete and isn’t refundable — the lifetime email support that comes with it stays available regardless.

Questions

Reply to the receipt or welcome message tied to your purchase. I personally review refund and reschedule requests during office hours.